Free & impartial money advice
2025 multi-channel recovery model

Cart Abandonment Loss & Recovery ROI Calculator

Quantify monthly revenue lost to cart abandonment, model email/SMS/paid recovery campaigns, and surface the net profit impact plus retention upside. Adjust every lever and export a stakeholder-ready report.

Numbers are directional. Validate assumptions against platform analytics, attribution, and finance dashboards before investing heavily.

Funnel performance inputs

Benchmark: 8-10% for DTC retail

High-performing checkouts hit 30%+

Recovery levers & cadence

Costs, incentives & retention

Recovery ROI snapshot

Net profit recovered after costs

We model channel-level recoveries, discounts, tooling, and labour to reveal true contribution margin. Iterate on the inputs at left to mirror your current programmes and experiment roadmap.

Monthly net recovered value

$8,626

Annualised: $103,509

Recovered revenue

$21,245

259 carts saved

Revenue lost to abandonment

$99,202

1,210 carts lost

Retention upside

Recovered customers unlock $35,298 in future repeat and upsell revenue.

Abandonment rate

71.5%

1.3 pts above industry average (70.2%)

Total recovery cost

$2,422

Includes messaging, incentives, tooling, and people time

Program ROI

3.6x

Gross profit contribution vs programme cost

Recovery efficiency

Score

85/100

Program produces positive contribution after incentives and media.

Customer experience impact

Score

73/100

Incentives stay reasonable – focus on personalised nudges.

Automation readiness

Score

87/100

Automation stack is in place – layer experiments into the journey.

Recovered profit potential

$8,626

You are adding incremental margin after costs. Double down on segmentation and dynamic incentives to grow the win.

Contact strategy ROI

3.6x

Recovery flows are outperforming acquisition CAC – consider diverting spend here.

Discount exposure

$765

Discount usage is controlled – monitor lift before increasing offers.

Retention upside

$35,298

Recovered orders unlock future repeat and upsell revenue. Allocate resources to post-purchase nurture and community building.

Channel performance & opportunities

Email recovery

145 carts

Cost: $109 | Rate: 12.0%

SMS recovery

64 carts

Cost: $181 | Rate: 6.0%

Paid retargeting

50 carts

Cost: $751 | Rate: 5.0%

Quick wins to test next
  • Introduce social proof or UGC block in the first email to lift click-through.
  • Launch SMS reminders within 60 minutes of abandonment to reach mobile-first shoppers.
  • Cap incentives at 45.0% usage – replace with loyalty credit after redemption.
Risks & watchouts
  • Monitor inbox fatigue – high email depth can spike unsubscribes.
  • Review attribution overlap with paid social retargeting to avoid double spend.
  • Track discount leakage in order notes – guard against stacking promos.

Disclaimer

Model outputs are based on user-supplied assumptions, industry benchmarks, and standard recovery programme structures. Actual performance depends on your product mix, checkout UX, promotional policy, and customer segments. Validate results with your analytics, marketing automation, and finance systems before making budget decisions.